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FAQ

Q: Who are we?

A: We are established in the year of 2011, and are now carrying over 80,000 health supplements, including vitamins, nutritional supplements weight-control supplement, anti-aging, bone health, heart health, beauty, and much more.


Q: How to contact us?

Contact by email: info@pickvitamin.com Hours: 8:30 A.M. - 5:30 P.M. Monday - Friday


Q: How is shipping be calculated?

A: The shipping fee will be calculated according to the weight of the package(s). Please refer to the automatic shipping calculator for U.S. domestic and international shipping.


Q: How soon will we process the order?

A: Please allow 1-3 days to process your order.


Q: Will you process my order on Holiday?

A: We will be off on Holiday(s).


Q: How long will it take for me to receive my order?

A: It usually takes about 5-7 business days to receive your order (Dosmetic). International orders can take up to 2-3 weeks.


Q: Can I get my order faster?

A: For more details please refer to Shipping information.


Q: Can I ship to an address that is not my billing address?

A: We normally accept order(s) that ship to an address that is different from the billing address. But further verification maybe needed for order(s) over $80.


Q: Will I be able to track my package?

A: Yes, we will send you an email confirmation with a tracking number when your order is shipped. And you can track your package using the tracking number provided.


Q: Do you offer International shipping?

A: Yes, we do offer international shipping.


Q: Do you ship to APO & FPO addresses? A: Yes, we do ship to APO & FPO addresses.


Q: Do you ship to Alaska, Puerto Rico, Maryland, and Hawaii?

A: Yes, we do.


Q: Do you offer warranty on the product(s)?

A: Most manufacturers provide warranty on their products, please contact them directly.


Q: What if I get the product and dislike it?

A: It depends on product(s), unopened product(s) can be returned within 30 days after shipment. Please contact us to obtain the RMA confirmation before returning the product.


Q: Will I get a refund?

A: You will get a refund for the product (25% restocking fee will be applied to the product or products). Shipping and Handling cost are not refundable if the product is free from defectiveness.


Q: How long will it take for me to receive a refund?

A: Once we’ve received your returned order(s), we will issue a refund.


Q: Will you send out a notice when you receive my return and refund my credit card?

A: Yes, we will.


Q: Will you give my e-mail address to other companies?

A: No. your protection and privacy is our 1st priority. We'll use your e-mail address only to confirm your order, change password, or notifying sale promotions and discounts.


Q: What happens after I placed my order?

A: You will receive an email confirmation from us that we’ve received your order(s). It will usually take 1-3 business days to process your order(s).


Q: What payment methods do you accept?

A: We accept majority credit cards, debit cards, check, money order and Paypal.

 

Q: Can I send you check or money order?

A: Yes, you can. please send your check to the address of ( 524 west garvey avenue monterey park ca 91754 )


Q: Do I have to pay sales tax?

A: If your order shipping address is in California, sales tax will be added to your order.


Q: Do you have a newsletter that I can sign up for?

A: Yes, simply enter you email address at the Newsletter box on our website (bottom right section).


Q: Do you offer coupons or discounts?

A: Yes, we do offer coupons or discounts for registered customers.

 

Q: How to summit products to Pickvitamin.com ?

A: please click the link http://www.pickvitamin.com/vendor-application 

 

 

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